Help Center
Last updated: September 2026
Quick answers to the questions we hear most. Can’t find yours? Email hello@hercloser.com.
Getting started
How do I start my free session?
Tap Start free anywhere on the site, create your account with email or Google, answer a few quick setup questions, and you’ll go straight into your first practice session — no waiting.
Do I need a credit card to try HerCloser?
No. Your first practice session is completely free and never requires a card. You only add payment if you choose to upgrade for unlimited practice.
What devices does HerCloser work on?
HerCloser runs in your web browser on phones, tablets, and computers. You can also add it to your home screen like an app. For voice practice, a device with a microphone (and a modern browser like Chrome) works best.
Practice sessions
How does voice practice work?
You speak out loud to an AI buyer as if you were on a real call. It listens, responds with objections in a lifelike voice, and afterwards you get feedback on your delivery, pacing, and objection handling. Put your device on speaker and talk naturally.
Can I use text instead of voice?
Yes. If you’re somewhere you can’t speak, you can practise by typing your responses instead of talking. You still get the same objections and feedback.
What are the difficulty levels?
You can dial the buyer’s resistance up or down — from an easier, warmer buyer to a tougher, more skeptical one who pushes back harder. Start where you’re comfortable and level up as you build confidence.
Who are the AI buyer personas?
They’re fictional, AI-generated buyers — each with a personality and a style of objection (skeptical, condescending, the “let me ask my partner” type, and more, including the pushback women get more often). They aren’t real people; they exist so you can rehearse safely.
Account & billing
How do I upgrade my plan?
Go to Pricing (or the upgrade prompt after your free session), pick the plan that fits, and check out. Your unlimited access starts immediately.
How do I cancel my subscription?
You can cancel anytime from your account, or email hello@hercloser.com. Cancelling stops future renewals; your access continues until the end of the current billing period.
How do I get a refund?
Every paid plan has a 14-day, no-questions-asked money-back guarantee. Email hello@hercloser.com and we’ll process it within 5–7 business days. See the full Refund Policy.
How do I delete my account?
Email hello@hercloser.com from your account address and ask us to delete it. We’ll permanently remove your account and associated practice data. See our Privacy Policy for details.
Technical
The microphone isn’t working. What do I do?
Check that your browser has permission to use the mic (look for the mic icon in the address bar and allow it), make sure no other app is using it, and refresh the page. If it still won’t connect, try Chrome, or switch to text practice in the meantime.
Which browsers are supported?
HerCloser works on modern browsers. For the best voice experience we recommend the latest Chrome on desktop or Android, and Safari on iPhone/iPad. Keep your browser updated.
Is my practice data private?
Yes. Your sessions are private to your account. We don’t sell your data or share your practice transcripts with advertisers. Voice audio is used only to run your session. Full details are in our Privacy Policy.
Still stuck?
We’re happy to help — reach us at hello@hercloser.com.
This document was prepared for informational purposes. Consider consulting a legal professional for your specific situation.